Build Time
Most of what we sell is built to order in our Hampton Roads wood shop. Custom shadow boxes take 21–28 days to build. Other custom pieces (brow skirts, rat guards, quarterdecks, command boards and engraving) are quoted with a build time when you order. In-stock items like medals, devices and stickers usually ship within 2–3 business days.
Shipping
We ship anywhere in the U.S. and to APO/FPO addresses. Shipping cost is calculated at checkout. If you need a piece by a ceremony date (a retirement, change of command or pinning), tell us when you order and we’ll confirm whether we can make it.
Local Pickup
Pick up free at our storefront: 8208B Hampton Blvd, Norfolk, VA 23505, Monday–Friday, 9 AM–5 PM. We’ll call you when your order is ready.
Returns
Personalized and custom-built items (shadow boxes, engraved pieces, and anything with names, ship names or crests) can’t be returned, so please proof your details carefully. We build exactly what’s approved. Unused stock items (medals, ribbons, devices, apparel) can be returned within 30 days in original condition. See our full Refund and Returns Policy.
Damaged or Wrong Item?
Email sales@seabag2.com or call (757) 228-3295 within 7 days of delivery with photos, and we’ll make it right.
Commands and Government Orders
We accept GPC/purchase cards and can provide quotes and the NDAA Section 889 form on request. See For Commands & Government Buyers.