Our Promise
Every piece from Moody’s Seabag 2 is built or prepared to honor someone’s service. If something isn’t right, call the storefront at (757) 228-3295 or email sales@seabag2.com and we will make it right.
Custom and Personalized Items
Shadow boxes, quarterdeck pieces, plaques, coin racks, engraved items, custom apparel, ribbon racks and mounted medals are made to order for you. Because they are personalized, they cannot be returned or exchanged unless they arrive damaged, defective, or different from what you approved.
Please review your proof or order details carefully. We build exactly what is approved, including spelling, dates and layout.
Stock Items (Medals, Ribbons, Devices, Insignia)
Unused stock items in their original condition may be returned within 30 days of delivery for a refund of the item price. Shipping charges are not refunded, and the customer pays return shipping unless we made an error. Items marked non-returnable on the product page cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will repair, replace or refund it at no cost to you.
Cancellations
Orders can be cancelled for a full refund before production begins. Once we have started building or engraving a custom item, it can no longer be cancelled.
Medals You Mail to Us
If you mail in your own medals for mounting, we handle them with care and return them with your finished order. Please use a trackable shipping method when sending them to us at Moody’s Seabag 2 Inc., 8208B Hampton Blvd, Norfolk, VA 23505.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the return.
Government and Unit Orders
Orders paid with a Government Purchase Card or under a purchase order follow the terms on your quote or order. Contact us for any adjustments.